tag:blogger.com,1999:blog-6656468.post114830914913818442..comments2024-03-29T11:20:37.238+00:00Comments on Grumpy Old Bookman: Lulu enthusiastsMichael Allenhttp://www.blogger.com/profile/11338398159818400930noreply@blogger.comBlogger13125tag:blogger.com,1999:blog-6656468.post-37653727592262673432010-02-06T05:10:13.814+00:002010-02-06T05:10:13.814+00:00Yeah definitely a scam! Bob Young and LuLu.com re...Yeah definitely a scam! Bob Young and LuLu.com really has no interest in you as an author only in your money, their recent IPO(Initial Public Offering) on the Canadian Stock Market for $50Million should send a few red flags up (can you say we are hurting and need money?)<br />This also may be why they have been lax in remitting payments to creators. I have not been paid for 10 books ($297) I sold in November and Decmber.Their FAQ says you are paid by the end of the following month for sales in the previous month.<br />Best advice: RUN from LuLu, if you want your work published, use another more honest venue that will pay you quickly like clickbank, paygear or even do your own site.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6656468.post-65804838484096998282009-10-07T18:13:08.201+01:002009-10-07T18:13:08.201+01:00Oh, wait. I guess Bob Young probably doesn't ...Oh, wait. I guess Bob Young probably doesn't give a s(*&. In an article on writersweekly.com he was quoted as saying, "A majority of the company’s titles are of little interest to anybody other than the authors and their families. <b>We have easily published the largest collection of bad poetry in the history of mankind."</b>Coffee Time with Cindyhttps://www.blogger.com/profile/00494967769354140183noreply@blogger.comtag:blogger.com,1999:blog-6656468.post-66198978621525582652009-10-07T18:07:03.144+01:002009-10-07T18:07:03.144+01:00I used Lulu years ago when they first started and ...I used Lulu years ago when they first started and they were wonderful. I thought they were the best thing ever. After trying to use them this year, I will NEVER use them again. If I were Bob Young heads would be rolling. If this lack of customer service continues he will have no business.Coffee Time with Cindyhttps://www.blogger.com/profile/00494967769354140183noreply@blogger.comtag:blogger.com,1999:blog-6656468.post-85353698703725282382009-08-30T03:06:14.342+01:002009-08-30T03:06:14.342+01:00Some customers aren't receiving the books they...Some customers aren't receiving the books they've purchased, and some authors have not received their money from those purchases. Attempts to contact Lulu have not been answered, while others receive bogus responses. Class Action lawsuit time! Gotta find an attorney that smells blood.ehcmierhttps://www.blogger.com/profile/06430372908087582309noreply@blogger.comtag:blogger.com,1999:blog-6656468.post-87757570775583026092009-08-24T17:09:35.260+01:002009-08-24T17:09:35.260+01:00Seriously, their printing process SUCKS. If you ha...Seriously, their printing process SUCKS. If you have your files all worked out and looking good, it will still get screwed up somehow going through their process. If you email customer service, they won't even read your complaints, you'll get an automated response with "helpful links" that have nothing to do with your issue. Also, it's highy QUESTIONABLE that they actually report all your sales to you. If you track your sales on various book sites, you'll find it doesn't seem to match up with what they're telling you on your report.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6656468.post-36791836802956292522009-08-11T19:21:49.497+01:002009-08-11T19:21:49.497+01:00Lulu.com was very helpful- emailing me back the sa...Lulu.com was very helpful- emailing me back the same day when I had questions about publishing with them. Now that I spent hundreds of dollars with them (my impression is that now they have my money, they can take their good ole time. Oh, and they don't answer emails!). Very disappointed.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6656468.post-7587895314888960222009-07-12T02:05:13.593+01:002009-07-12T02:05:13.593+01:00You can call but they discourage it but it might b...You can call but they discourage it but it might be fun. <br /><br /> Lulu.com<br /> 3101 Hillsborough St. <br /> Raleigh North Carolina 27607<br /> US<br /> +1.9194595858 <br /><br />I am having a hard time getting a publishing package out of them. I am seeing a lot of bad press for Lulu. Um... so it goes.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6656468.post-59916226456929467362009-07-04T09:10:28.757+01:002009-07-04T09:10:28.757+01:00Actually I think I'm going to cancel the accou...Actually I think I'm going to cancel the account right now.Danhttp://www.cafepress.com/hisongnoreply@blogger.comtag:blogger.com,1999:blog-6656468.post-46192827716251372332009-07-04T09:04:34.374+01:002009-07-04T09:04:34.374+01:00I've just started working with lulu over the l...I've just started working with lulu over the last month and so far it has not been a pleasant experience. I'm selling my album through a few channels one being lulu. At cafepress I uploaded the whole album and did the artwork in about 1 maybe 2 hours to upload the whole album, set the price and do a few other things. It was painless easy to understand and on top of that I added a Fathers Day greeting card for sale the next day which took me about 1/2 an hour. <br />At lulu it took me 2 weeks just to figure out how to upload 1 mp3 for sale. To my knowledge there's no way to call lulu for help -- plenty of phone help at cafepress. Lulu's instructions are hard to find and confusing and the customer service is very slow via email. Sometimes taking two weeks or longer to answer and by then you probably have it figured out but at a great cost of time, and as the old saying goes time is money. When I finally figured all this out and got the mp3 up for sale after a month or so of working on this. I did a test to see how hard it would be to buy the mp3. First I put a link from my website to my storefront at lulu, then I went to the my lulu storefront and my album was there, BUT --- I discovered my customers would have to become a member of lulu in order to buy one mp3. I filled out the email form and then when I hit continue to checkout nothing happened !!! If that would have been a real customer that would've been a lost sale for sure. They are supposed to be representing you as a your distributor, how is stuff like that going to affect your customers. I think I'll give them one more week but this has been a nightmare so far. I would not recommend lulu. I was thinking about putting a book on there for sale but now I'm having second thoughts. I'm going to distribute my album through CD Baby starting this month. They will sell the whole album and individual mp3's through iTunes,Rhapsody and about 10 other sites. I'm probably going to drop lulu unless they can get it together within the next couple of weeks but that doesn't seem likely at this point.Danhttp://www.cafepress.com/hisongnoreply@blogger.comtag:blogger.com,1999:blog-6656468.post-50627588093435057992009-04-22T20:55:00.000+01:002009-04-22T20:55:00.000+01:00Pity their customer services can't sort out sendin...Pity their customer services can't sort out sending a forgotten password to a registered address. <br /><br />I am really frustrated. I had to set up a dummy account just to email them that they had a problem with their forgotten password function.<br /><br />So far I have had non-sensical responses back from customer services, and no sign of a password.<br /><br />This is the kind of service will hopefully pave the way for someone to come along and do it more professionally!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6656468.post-33005712714390686582007-09-26T18:24:00.000+01:002007-09-26T18:24:00.000+01:00My experience so far is awful. Their "help" is les...My experience so far is awful. Their "help" is less than worthless. It's a slow process and now, after two proofs, they still can't print the cover without having embedded fonts replaced by crap default fonts. When printing pdfs this requires deliberate stupidity. So, I'm wondering, any luck with createSpace? Other printers?irasocolhttps://www.blogger.com/profile/01412837280249622430noreply@blogger.comtag:blogger.com,1999:blog-6656468.post-1168564024382670392007-01-12T01:07:00.000+00:002007-01-12T01:07:00.000+00:00Lulu apparently means LateLate. Their concept of ...Lulu apparently means LateLate. Their concept of 10-15 days is now close to a month. I need to look at other PODs.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6656468.post-1150295037288059582006-06-14T15:23:00.000+01:002006-06-14T15:23:00.000+01:00So far, the most interesting description that I ha...So far, the most interesting description that I have found.<BR/><BR/>I am doing searches for "lulu.com AND complaints" and came across this blog. I found one review from an user, and this one, that have perked my interests due to the honesty of the "cons" of the site. Constant praise can lead me to believe in the worst, but honesty of stating cons wins me over simply because some of it can be worked around.<BR/><BR/>Thanks for this article.Anonymousnoreply@blogger.com